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Frequently Asked Questions

Q: How do I set a new combination on my Generation 1 black Apothecarry Case lock?

A: Your Apothecarry case will ship with a key & combination lock. You can use either the key, or 4-digit combination to access your locked case. When it arrives the combination will be set to 0-0-0-0. If you would like to specify a new combination, please do the following:

1. Open the box, then turn the lock dial to the locked position (with the silver lock arm sticking up)

2. On the back on the lock, move the small switch from the 1 position to the 2/3 position

3. Open the box, then turn the lock dial to the open position (the arm should now be parallel to the box)

4. Change the code to your desired new code

5. Close the box, and lock it. Your new combination is now in effect.

Q: How do I know when its time to change my Boveda pack?

A: When the pack is hard and has very few soft spots, its time to remove and replace.

Q: My jar tops are super snug... what's up with that?!

A: We made the jar seals snug to maintain the seal and protect your herb.  The easiest way to open and close them is with by twisting as you open and close -- not pulling, as it acts as a vacuum... Voila!

Q: Can I get another copy of the Apothecarry Classic (diamond interior) Case instructions?

A: 

 Q: Can I get another copy of the Apothecarry Classic (Gold interior)  Case instructions?

A:

Q: I have additional questions -- Do you offer phone support?

A: No, Apothecarry doesn't offer phone support, but we do offer email support for any issues.  Please contact us at dontjustsmoke@theapothecarrycase.com.  Please allow 24-48hr for a response. 

Q: What are your hours of operations?

A: We are open Monday thru Friday.  We are closed on weekends and holidays. 

Q: Is there any warranty on your cases?

A: We offer a 1-Year Limited Warranty

Apothecarry warrants that manufactured products will be free from defect for a period of one year from date of purchase. Defect is defined as a shortfall in the product to perform to specifications as disclosed in product literature, within allowable tolerances at sole discretion of Apothecarry. THIS ONE-YEAR EXPRESS WARRANTY IS THE SOLE WARRANTY EXTENDED AND REPLACES ANY STATUTORY WARRANTIES TO THE MAXIMUM EXTENT ALLOWABLE BY LAW. Customer misuse including negligence, physical, or chemical abuse, forced entry, exposure to sun, water damage from falls etc is not covered by this warranty. All warranty claims must be reported immediately. Failure to report any warranty claim within 30 days of defect discovery will void this warranty. All products must be inspected by company prior to warranty repair or replacement.  To proceed with a warranty claim, customer must contact customer service and mail the case back to the manufacturer at their own cost — mailing labels will not be provided. After it is received and inspected Apothecarry will, at our discretion, either repair or replace the case.