Refund / Exchange Policy

RETURNS
Only items that have been purchased directly from The Apothecarry Case website can be returned to Apothecarry. Apothecarry products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Items that have been purchased directly through the Apothecarry Case online store are eligible for return within 7 calendar days from the date the order is delivered. Items must be completely unused and in the same condition in which they were received. Due to the nature of our product any used cases or jars cannot be returned under any circumstances.

You must receive a Return Authorization (RMA) number from us before your return can be accepted. Shipping for all returns are at the customers expense.  

SALE ITEMS
Sale items, and items utilizing promo code discounts on products are not eligible for returns or refunds.  Sale prices also cannot be applied retroactively to purchase  

HOW TO GET AN RMA  
Contact us via email at dontjustsmoke@theapothecarrycase.com.  Let us know the reason for your return and your original order number.  If your request is approved you will receive a return authorization number, as well as instructions on returning your merchandise.  

Business Hours: Monday - Friday 9:00a-5:00p PST. Please allow 2 business days for a response. 

REFUNDS
Once your return is received and inspected, a refund will be processed to the original payment method used on the order and a notification email will be sent to you, minus a mandatory 15% restocking fee. Shipping charges are not reimbursable and will be deducted from the refund.

Refunds may take up to 30 days after reciept at our fufillment center. If after 30 days, the refund still has not been received contact the card issuing bank of the payment method used on your order to see why the refund has not posted. If this has been done and there are still questions/concerns regarding your refund, please contact us at dontjustsmoke@theapothecarrycase.com.

If the item was a gift and shipped directly to you, a gift certificate in the amount of the returned product minus shipping charges will be issued in lieu of a refund to the original payment method.

CANCELLATIONS

After an order is placed we cannot change or cancel your order. Orders that have been sent to fufillment and / or shipped will be charged for shipping and normal restock fees will apply.

DAMAGED, DEFECTIVE OR MISSING MERCHANDISE

Please report damaged, defective or missing merchandise no later than 5 business days of delivery by emailing hello@theapothecarrycase.com. Our team will work with you on a timely return and subsequent replacement. Please allow 2 business days for response.  

If your case experiences shipping damage please be sure to keep any and all packaging/boxes/foam received, as it is required for insurance damage claims.  Failure to do so can mean denial of insurance claims.

Please be aware that forcible entry to the case, or any use of tools on the product other than the key will void any and all warranties.

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.